Where is your ‘green room’? by Lisa Seppala, True North Implementation Several years ago, when working on a change management project for a company, I visited one of its customer call centres. Employees with their headphones were seated at cheerful white cubicle desks in a large carpeted area with big windows. The room was busy…
Flow by Lisa Seppala, True North Implementation Since moving to a larger space in a unique and vibrant area, I’m finding that I’m curious about a lot more things in my life and work. The energy in this new environment supports my work, especially on the creative front. So much so that I find myself…
“Now, don’t wallow!” By Lisa Seppala, True North Implementation At one point in my career, a senior executive didn’t want me to mentally revisit an action I had taken that hadn’t produced the desired results. Her comment was, “Now, don’t wallow!” The term ‘wallowing’ came to mind this past weekend after realizing I had disappointed…
A legacy of courage, kindness and generosity by Lisa Seppala, True North Implementation Someone who meant a great deal to me passed away recently. He almost made it to his 101st birthday. He had accomplished important and meaningful things in his life and made significant sacrifices for and contributions to the world, society, and his community.…
Easily understood, complete and accessible procedures – is it possible? By Lisa Seppala, True North Implementation I accomplished something of which I’m incredibly proud. I replaced the battery in my 400cc motor scooter! Unlike many, I’m not mechanically gifted. Regular servicing at the dealership is my preference. That said, until the engine came to life,…